Política de envío

LOCAL DELIVERY AND PICKUP POLICY:

Effective Date: 2026

1.      Introduction

At What’s Rose Cooking, we offer both local delivery and pickup options to provide convenience and flexibility to our valued customers. This policy outlines the terms and conditions governing our local delivery and pickup services.

2.      Service Area

Our local delivery service covers a designated radius from our business location located in Guaynabo PR. Pickup orders are available at our specified pickup location within the Guaynabo, PR county area. Please refer to our website or contact our customer service team to verify if your address falls within our delivery area or pickup location.

3.      Delivery and Pickup Hours

Deliveries and pickups are scheduled during our regular business hours. Specific time slots may vary based on demand and availability.

4.      Delivery Charges

Delivery charges may apply based on factors such as distance, order size, and delivery urgency. Pickup orders may be subject to handling fees. Please refer to our website or inquire with our customer service team for current charges.

5.      Ordering and Scheduling

Customers can place delivery and pickup orders through our website or by contacting our customer service team. Orders must be placed within the specified cutoff time to ensure timely delivery or pickup.

6.      Delivery and Pickup Process

Upon placing an order, customers will receive confirmation and tracking information via email. Our delivery team will strive to deliver orders within the agreed-upon time frame. Pickup orders will be ready for collection at the designated pickup location during the scheduled pickup window.

7.      Delivery and Pickup Requirements

To facilitate smooth delivery or pickup, customers are responsible for providing accurate instructions and contact information. For deliveries, someone must be available to receive the order at the specified address during the scheduled delivery window.

8.      Delivery and Pickup Acceptance

Upon delivery or pickup, customers are required to inspect their order and verify its accuracy and condition. Any discrepancies or damages should be reported to our staff immediately.

9.      Returns and Exchanges

Our standard return and exchange policy apply to items delivered locally or picked up. Please refer to our Returns and Exchanges Policy for more information.

10. Contact Information

For inquiries or assistance regarding our local delivery and pickup services, please contact:

·       What’s Rose Cooking

·       support@whatisrosecooking.com

11. Amendments to Policy

We reserve the right to modify or update this local delivery and pickup policy at any time. Changes will be effective immediately upon posting on our website or other communication channels.

12. Agreement

By placing a delivery or pickup order with What’s Rose Cooking, customers agree to abide by the terms and conditions outlined in this local delivery and pickup policy.